PBM 110 - Communication in Practical Business Management
PBM 110 - Communication in Practical Business Management
In this course students will develop oral and written communication skills that will allow a business professional to communicate effectively with customers, clients, and employees. Students will develop and deliver effective presentations using presentation software, learn negotiating skills, and practice extemporaneous speaking. Students will craft effective emails, product descriptions, resumes, and other business-related writing and oral communication skills. Students will practice skills needed to effectively apply and interview for jobs.
Course Outcomes:
Communicate effectively in customer service situations and with vendors.
Concisely and professionally document agreements.
Deliver effective presentations that utilize charts or visual aids in presentation software.
Write effective text aimed at customers using a variety of formats (e.g. emails, blog posts, social media, and printed promotional material).
Write effective job application materials and employ effective oral communication in an interview.
- Date:
- 2015
- Primary Material Type:
- Online Course
- Other Material Types:
- Collection
- Institution:
- Linn-Benton Virtual College
- Project Name:
- LB iLearn Online
- Funding Source:
- TAACCCT Round 3
- Subjects:
- Business, Communication
Industry / Occupation
- Industry Partner:
- Linn County Parks and Recreational Department - Provided curriculum advice.
- Industry Sector:
- Management of Companies and Enterprises (55)
- Occupation:
- All Occupations (00-0000)
Education / Instructional Information
- Instructional Program:
- Business, Management, Marketing, and Related Support Services (52)
- Educational Level of Materials:
-
- 1st year Community College or equivalent
- Time Required:
- 1 credit - 30 hours of student time
- Language:
- English (United States)
- Interactivity Type:
- Mix of Active and Presentation.
- Quality Rubric:
- QM
- Quality Note:
- This course was subjected to a six step review process: 1. A SME creates the outline and all content. The course is submitted to a course developer for implementation into the CANVAS LMS system. Areas of confusion or items that need additional clarity are identified and remediated. 3. An instructional design checklist is applied to ensure ADA, UDL, and Creative Commons compliance. 3. Course is reviewed using a modified Quality Matters Rubric. 4. The initial offering is by the original SME to identify other necessary revisions. 5. Course goes through a secondary Quality Improvement process evaluation by an Instructional Designer and is subject to a Quality Improvement checklist. 6. Course is reviewed by third-party evaluator acting in the role of a SME.
- Quality of Subject Matter was assured by:
-
- Consultations during development of instructional materials
- Participation as an ongoing member of team developing the instructional materials
- Quality of Online/Hybrid Course Design assured by:
-
- Custom Quality Rubric
- Expertise of Project's Instructional Designers
- Course Note:
- Business Management
Accessibility
- Accessibility Features:
-
- Text Access - Text to Speech
- Text Adjust - Compatible
- Text Adjustment - Adjust Font and Colors
- Reading Layout - Reflow the Text
- Reading Layout - Page numbers match printed material
- Reading Layout - Reflow the Text
- Hyperlinks Rendered As Active
- Colors Compatible With Assistive Technology
- Contrast Ratio of at Least 4.5:1.
- Non-Decorative Images Have Alt Text
- Decorative Images Marked With Null Alt Text
- Transcript Provided With Audio Content
Copyright / Licensing
- Copyright Owner:
- LB iLearn Online
Except where otherwise noted, the works contained in this website are licensed under a
Creative Commons
Attribution 4.0 International License. Accessibility Support Strategy.
Terms of Service.