Customer Service Hospitality Enhancement Program
This course prepares students with foundational soft skills to enable them to be successful in the hospitality sector and other occupations.
- Date:
- 2017-07-01
- Primary Material Type:
- Workshop and Training Material
- Other Material Types:
- Presentation, Reference Material, Syllabus, Video - Instructional, Workshop and Training Material
- Institution:
- UDC - Community College
- Project Name:
- DC Construction Academy & DC Hospitality Academy
- Funding Source:
- TAACCCT Round 3
- Subjects:
- soft skills, foundational, hospitality, students and incumbent workers
Industry / Occupation
- Industry Partner:
- UDC's industry partners contributed to the development and success of this project.
- Industry Sector:
- Accommodation and Food Services -- Accommodation -- Traveler Accommodation (7211)
- Occupation:
- Office and Administrative Support Occupations -- Hotel, Motel, and Resort Desk Clerks (43-4081)
Education / Instructional Information
- Instructional Program:
- Business, Management, Marketing, and Related Support Services (52)
- Educational Level of Materials:
-
- 1st year Community College or equivalent
- Language:
- English
- Interactivity Type:
- Mix of Active and Presentation.
- Quality Note:
- This product was reviewed in accordance with ETA's Quality Note Template criteria.
- Quality of Subject Matter was assured by:
-
- Participation as an ongoing member of team developing the instructional materials
- Other
- Quality of Online/Hybrid Course Design assured by:
-
- Custom Quality Rubric
- Other Rubric
- Course Note:
- This course is associted with the Hospitality Academy at UDCC.
Accessibility
Copyright / Licensing