KVCC ETC112 Apple Computer Support Essentials

This theory/lab course is designed as a hands-on approach to the fundamentals of the Apple desktop, portable, and mobile computer hardware and OS X Operating System. OS X topics such as installation, configuration, troubleshooting, customization, applications, network setup and peripherals will be covered in detail. Mobile system iOS setup, configuration, and applications will also be covered. Topics covered throughout this course will prepare students for both the Mac Integration Basics Certification and the Apple Certified Support Professional (ACSP) OS X Support Essentials Exam. Apple Certified Support Professional (ACSP) Apple Certified Support Professional (ACSP) certification verifies an understanding of OS X core functionality and an ability to configure key services, perform basic troubleshooting, and support multiple users with essential OS X capabilities. ACSP certification is designed for the help desk professional, technical coordinator, or power user who supports OS X users, manages networks, or provides technical support for the Mac.
Microsoft Word KVCC ETC112 Apple Computer Support Essentials Syllabus (107 KB)
Microsoft Word KVCC ETC112 Apple Computer Support Essentials Enhancements (86 KB)
Adobe PDF Third Party Review KVCC ETC112 AppleCompSupportEssent (555 KB)

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Date:
2016
Primary Material Type:
Syllabus
Institution:
Kennebec Valley Community College
Funding Source:
TAACCCT Round 1
Subjects:
Computer, OS X, operating, installation, configuration, troubleshooting, peripherals

Industry / Occupation

Industry Partner:
Advisory committee
Industry Sector:
Professional, Scientific, and Technical Services -- Professional, Scientific, and Technical Services -- Computer Systems Design and Related Services (5415)
Occupation:
Architecture and Engineering Occupations -- Electrical and Electronic Engineering Technicians (17-3023)

Education / Instructional Information

Instructional Program:
Engineering Technologies/Technicians (15)
Credit Type:
  • Credit
Credential Type:
  • Associate Degree
Educational Level of Materials:
  • 1st year Community College or equivalent
Language:
English (United States)
Interactivity Type:
Active - requires user to respond to prompts, questions, etc.
Quality Rubric:
QM
Quality of Subject Matter was assured by:
  • SME Quality Report is posted in Skills Commons
Quality of Online/Hybrid Course Design assured by:
  • Quality Matters
  • Custom Quality Rubric
  • Expertise of Project's Instructional Designers
Course Note:
KVCC ETC112 Apple Computer Support Essentials

Accessibility

Accessibility Features:
  • Structural Markup - Lists
  • Table Markup
  • Hyperlinks Rendered As Active
  • Colors Compatible With Assistive Technology
  • Contrast Ratio of at Least 4.5:1.
  • Non-Decorative Images Have Alt Text
  • Decorative Images Marked With Null Alt Text
  • Non Flickering Content

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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