Customer Service
Syllabus and course presentation materials for Customer Service Skills in IT Support. This course will focus on the importance of delivering excellent customer service. Students will learn to handle complaints and deliver excellent customer service on the telephone, in chat sessions, in writing, and in person so that customers have a positive perception about the organization.
- Date:
- 2013
- Primary Material Type:
- Presentation
- Other Material Types:
- Syllabus
- Institution:
- Prince George's Community College
- Project Name:
- Information Technology, Education and Green Pathways (INsTEP)
- Funding Source:
- TAACCCT Round 1
Industry / Occupation
- Industry Sector:
- Developmental Education
- Occupation:
- Computer and Mathematical Occupations (15-0000)
Education / Instructional Information
- Instructional Program:
- Computer and Information Sciences and Support Services (11)
- Educational Level of Materials:
-
- 2nd Year Community College or equivalent
- Upper division of Bachelors degree or equivalent
- 1st year Community College or equivalent
- Interactivity Type:
- Mix of Active and Presentation
- Quality of Subject Matter was assured by:
-
- Quality of Online/Hybrid Course Design assured by:
-
Copyright / Licensing
- Primary License:
-
Other - Please see material for licensing information.
- Additional License(s):
-
Other - Please see material for licensing information.