ETC BIT 128 Customer Service Course Syllabus

Online course in Customer Service
Date:
8/19/16
Primary Material Type:
Syllabus
Institution:
Jefferson College
Project Name:
MoSTEMWINs
Funding Source:
TAACCCT Round 4
Subjects:
Customer Service / Soft skills Syllabus

Industry / Occupation

Industry Partner:
Dieb
Industry Sector:
Other Services (except Public Administration) -- Repair and Maintenance (811)
Occupation:
Installation, Maintenance, and Repair Occupations -- Electrical and Electronics Repairers, Commercial and Industrial Equipment (49-2094)

Education / Instructional Information

Instructional Program:
Mechanic and Repair Technologies/Technicians (47)
Credit Type:
  • Credit
Credential Type:
  • Certificate
Educational Level of Materials:
  • 1st year Community College or equivalent
Time Required:
8 weeks
Language:
English (United States)
Interactivity Type:
Active - requires user to respond to prompts, questions, etc.
Quality Note:
Discussion Boards; homework; exams.
Quality of Subject Matter was assured by:
  • Other
Quality of Online/Hybrid Course Design assured by:
  • Quality Matters

Accessibility

Accessibility Features:
  • Reading Layout - Page numbers match printed material

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.