IT Help Desk/End-User Support
The Program Map aligns introductory, reinforcement and mastery of program-level student learning outcomes with required courses. This skill-oriented program prepares students for help desk and desktop support technician positions in the enterprise. The foundational principles of end-user support including client operating system and
application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security. The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers. Students
completing the program are prepared for a variety of industry certification exams as well as entry-level employment technical interviews.
- Date:
- 2014-02
- Primary Material Type:
- Instructor and/or Advisor/Case Manager Support Materials
- Other Material Types:
- Quality Assurance Report -- Subject Matter Expert Report
- Institution:
- St. Louis Community College
- Project Name:
- MoHealthWINs
- Funding Source:
- TAACCCT Round 1
- Subjects:
- IT Help Desk, Information Technology, End User Support, PC Technician, CompTIA A+, Cisco Networking, Linux, Unix, Microsoft Office Suite, Help Desk Principles, Desktop Client Support, Computer Security, Information Assurance, CompTIA Security+, Hardware Support, Software Support
Industry / Occupation
- Industry Partner:
- Schnucks Markets
- Industry Sector:
- Information Technology -- Data Processing, Hosting, and Related Services (518)
- Occupation:
- Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)
Education / Instructional Information
- Instructional Program:
- Computer and Information Sciences and Support Services (11)
- Educational Level of Materials:
-
- 1st year Community College or equivalent
- Time Required:
- 24 credit hour program
- Language:
- English (United States)
- Interactivity Type:
- Mix of Active and Presentation.
- Quality of Subject Matter was assured by:
-
- Consultations during development of instructional materials
- Participation as an ongoing member of team developing the instructional materials
- Conducting an evaluation of the instructional materials and providing a report
- Using an approved rubric to conduct the evaluation of the instructional materials and providing a report
- SME Quality Report is posted in Skills Commons
- Quality of Online/Hybrid Course Design assured by:
-
- Quality Matters
- Expertise of Project's Instructional Designers
- Course Note:
- IT Help Desk/End User Support
Accessibility
- Accessibility Features:
-
- Text Access - Text to Speech
- Text Adjust - Compatible
- Text Adjustment - Adjust Font and Colors
- Reading Layout - Reflow the Text
Copyright / Licensing