106-114 Customer Service 2

This course is the second in a series that provides students the opportunity to develop customer service skills. Students in this course will examine the relationship between communication skills and quality customer service.
Microsoft Word 106-114 Course Outcome Summary.docx (37 KB)
Microsoft Word 106-114 Course Schedule.docx (52 KB)
Microsoft Word 106-114 Syllabus.docx (45 KB)
file 106-114QualityReports.zip (217 KB)

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Date:
2016
Primary Material Type:
Collection
Institution:
Chippewa Valley Technical College
Funding Source:
TAACCCT Round 4
Subjects:
Customer Service, Communication, Quality

Industry / Occupation

Education / Instructional Information

Credit Type:
  • Credit
Credential Type:
  • Associate Degree
Educational Level of Materials:
  • 1st year Community College or equivalent
Language:
en_US
Quality of Subject Matter was assured by:
  • SME Quality Report is posted in Skills Commons
Quality of Online/Hybrid Course Design assured by:
  • Custom Quality Rubric

Copyright / Licensing

Primary License:
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
 

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