Title: Reading and Audio-Visual Assignments
Course: WGF 106 DEVELOPMENT > Section: Content

Sub-Title | Protocols for Effective Building Occupant IEQ Complaint Response
Content | Stakeholders and Barriers: There are a variety of barriers that make it challenging to fully capitalize on the opportunities for large benefits from improved IEQ. The evidence for large benefits was developed only recently and is not broadly recognized. Investments are required to achieve many of the benefits. People often fail to make investments even when the payback is large, particularly when the magnitude of benefits is uncertain. Also, the individual who needs to make the investment (e.g., a building owner) sometimes does not directly benefit from improvements in the health or work performance of the occupants of a building (e.g., tenants); thus, there may be little incentive to make the necessary investments. Sharing the benefits among building owners and tenants could provide the necessary incentives.
Content Link/Upload | So let’s understand the dynamics of an occupant IEQ survey… The following link/upload is a demonstration developed by the Center for the Built Environment – Lawrence Berkeley National Laboratory: CBE Occupant Satisfaction Demo Selection http://www.cbesurvey.org/survey/demos2010/
Content
Example invitation:

Dear Occupants:

[Organization Name] is using an innovative on-line survey developed by the Center for the Built Environment at the University of California, Berkeley to evaluate your satisfaction with our building and identify how to improve our facility services.

Your participation is very important. Please visit this web address before [date]: [link]

This survey gives you an opportunity to comment on your satisfaction with spatial layout, office furnishings, office temperature, air quality, lighting, acoustic quality, building maintenance, and the building overall.

The survey takes less than 15 minutes to complete and is confidential and anonymous. The results will greatly assist us in making this facility work for you.

If you have questions about the survey or experience any technical difficulties, please contact CBE via e-mail at cbe-survey@berkeley.edu or by phone at (510) 643-4984.

Thank you in advance for your participation.
Links/Uploads | Summary: IEQ Benefits – CBE at Lawrence Berkeley National Lab                                      http://www.iaqscience.lbl.gov/benefits-summary.html Handling IAQ Occupant Complaints – FacilitiesNet http://www.facilitiesnet.com/iaq/article/Training-Spotlight-Indoor-Air-Quality--4135#
Attributions | Image courtesy of Sustainable Facilities Tool – U.S. General Services Administration Content courtesy of Center for the Built Environment – Lawrence Berkeley National Laboratory