Title: Unit 1 Quiz
Course: HET 194 NATE Certification Preparation - Spring 2015 > Section: HET 194 NATE Certification Preparation - Spring 2015

Q: The ability to utilize all types of communication skills is  ______ to the HVACR technician.
- not as important as “hands-on technical skills
- somewhat important
- unimportant
- very important
A: very important

Q: It is important to be _________ in filling out service orders so that office staff, other technicians, and customers will know what work you completed on the job.
- clear
- complete
- concise
- all of the above
A: all of the above

Q: When explaining to a customer that you have topped off the system charge, which of the following terms is most appropriate?
- Freon
- Gas
- Juice
- Refrigerant
A: Refrigerant

Q: Listening carefully to what a customer is telling you ______.
- can help you diagnose the problem
- is a waste of time
- is not necessary
- often will only confuse you
A: can help you diagnose the problem

Q: When you arrive at a service call and meet the customer, you should ______.
- ask questions first, then listen to what the customer has to say
- listen to the customer first, then ask questions
- avoid discussion with the customer
- remind the customer that you are the professional and get on with your work
A: listen to the customer first, then ask questions

Q: What is the volume of a room that measures 10 ft by 20 ft with an 8-ft ceiling?
- 800 cu ft
- 1,600 cu ft
- 2,400 cu ft
- 3,200 cu ft
A: 1,600 cu ft

Q: What is the cfm requirement for a 1,800 sq ft house with 8 ft ceilings, if five air changes per hour are needed?
- 400 cfm
- 1,200 cfm
- 1,600 cfm
- 3,200 cfm
A: 1,200 cfm

Q: What is the cfm requirement for a 2,400 sq ft house with 8 ft ceilings, if five air changes per hour are needed?
- 400 cfm
- 1,200 cfm
- 1,600 cfm
- 2,400 cfm
A: 1,600 cfm

Q: Before leaving a service call, you should be sure to _______.
- ask the customer for referrals
- collect payment in cash if possible
- demonstrate system operation and describe basic maintenance procedures to the customer
- try to sell the customer an equipment upgrade
A: demonstrate system operation and describe basic maintenance procedures to the customer

Q: Customers depend on you to be ______.
- honest
- loyal
- patient
- all of the above
A: all of the above