Title: ITSC1005Windows
Course: ITSC 1005 90005 C1 Intro to PC OS

Q: The process of consolidating fragmented files and folders is called?
- aggregation
- defragging
- retraction
- compression
A: defragging

Q: The _____ is a system utility for managing hard disks and the volumes, or partitions that they contain.
- Disk Management
- Removable Storage
- Disk Defragmenter
- Device Manager
A: Disk Management

Q: ____ is a utility in Windows XP that enables you to locate and open files and folders.
- Notepad
- Character Map
- Outlook Express
- Windows Explorer
A: Windows Explorer

Q: Which of the following is a wildcard character?
- question mark (?)
- percent sign (%)
- slash (/)
- plus sign (+)
A: question mark (?)

Q: While searching for a file or folder using the Search Companion, the _____ can be used as a substitute for zero or more characters.
- slash (/)
- question mark (?)
- asterisk (*)
- percent sign (%)
A: asterisk (*)

Q: While searching for a file or folder using the Search Companion, the _____ can be used as a substitute for a single character.
- slash (/)
- question mark (?)
- plus sign (+)
- percent sign (%)
A: question mark (?)

Q: The Status Bar submenu option is available from the _____ menu in Windows Explorer.
- File
- View
- Edit
- Tools
A: View

Q: _____ is a drawing tool found in Windows XP.
- Draw
- Graphics
- Paint
- Images
A: Paint

Q: Microsoft _____ is the word processing application in Microsoft Office.
- Word
- WordPad
- Notepad
- Excel
A: Word

Q: The Start menu in Windows XP automatically adds the _____ programs to the top-level menu.
- largest
- most recently used
- most well-known
- most frequently used
A: most frequently used

Q: By default, the taskbar is displayed at the _____ of the screen.
- top
- left-end
- bottom
- right-end
A: bottom

Q: Adding the _____ toolbar to the taskbar adds a Web page address to the taskbar.
- Web address
- Web page
- Links
- Address
A: Address

Q: When the _____ option is turned on, your computer will provide sound cues when the locking keys (Caps Lock, Num Lock, or Scroll Lock) are pressed.
- SoundSentry
- ShowSounds
- ToggleKeys
- StickyKeys
A: ToggleKeys

Q: You can quickly access Display settings by right-clicking on the Desktop and choosing _____.
- Properties
- Customize
- Display
- Options
A: Properties

Q: In My Documents, the _____ menu contains the option to display the Folder Options dialog box.
- File
- Tools
- Edit
- View
A: Tools

Q: To display the System Properties dialog box, you would click Start, right-click My Computer, and click _____.
- Options
- System Properties
- Properties
- Settings
A: Properties

Q: To change the membership of a computer from a domain to a workgroup, you would click the _____ tab of the System Properties dialog box.
- General
- Advanced
- Remote
- Computer Name
A: Computer Name

Q: To open the User Accounts window, you would click Start, point to _____, and click User Accounts.
- Control Panel
- Help and Support
- My Computer
- My Documents
A: My Computer

Q: When talking of networks, the term _____ is defined as individualized desktop settings for each one of the multiusers.
- multiuser desktop
- multiple-desktops
- multiuser settings
- multiple-users
A: multiuser desktop

Q: With the multiuser desktop configuration on one computer, individual users may be restricted from _____.
- modifying Internet Explorer settings
- modifying the desktop settings
- running installed applications
- using the Run command in the Start menu
A: using the Run command in the Start menu

Q: A(n) _____ logon process confirms the user’s identity to a local computer or domain account.
- local
- network
- interactive
- domain
A: interactive

Q: The process of a user’s logon information being validated by the computer is called _____.
- authentication
- verification
- registration
- screening
A: authentication

Q: A strong password contains at least _____ characters.
- four
- eight
- six
- ten
A: six

Q: A user _____ consists of records maintained for the user of a computer system that contains the user’s personalization settings.
- account
- policy
- domain
- profile
A: profile

Q: You can see the file types in Windows Explorer by selecting Details from the _____ menu.
- File
- Tools
- View
- Edit
A: View

Q: The page that appears every time you open Internet Explorer is called the _____.
- home page
- gateway
- start page
- server page
A: home page

Q: Which of the following tabs of the Internet Options dialog box is used to set the home page?
- General
- Connections
- Privacy
- Advanced
A: General

Q: Which of the following tabs of the Internet Options dialog box is used to manage Temporary Internet files?
- Content
- General
- Privacy
- Advanced
A: General

Q: Which of the following tabs of the Internet Options dialog box is used to manage the History?
- Security
- Advanced
- Privacy
- General
A: General

Q: Web sites use _____ to maintain information and settings such as your personal surfing preferences.
- firewalls
- threads
- newsgroups
- cookies
A: cookies

Q: You can use the _____ tab of the Internet Options dialog box to establish the identity of other parties.
- Security
- Content
- Privacy
- Advanced
A: Content

Q: Certificates are issued, authenticated, and managed by a trusted third party called a(n) _____.
- Certification Advisor
- Internet Content Rating Association
- Certification Authority
- Content Advisor
A: Certification Authority

Q: By design, privacy settings work only in the _____ Security zone.
- Trusted sites
- Local intranet
- Restricted sites
- Internet
A: Internet

Q: In Outlook Express, the Accounts option is found on the _____ menu.
- Edit
- View
- Tools
- Message
A: Tools

Q: Cookies that are deleted when you close your browser are called _____ cookies.
- session
- persistent
- browser
- local
A: session

Q: Which of the following tools gives you information about processor speed?
- Local Disk Properties, Hardware tab
- Display Properties
- Local Disk Properties, General tab
- My Computer Properties
A: My Computer Properties

Q: Which of the following tools gives you information about the availability of a CD-ROM or DVD drive for the Office CD?
- Local Disk Properties, Hardware tab
- Display Properties
- Local Disk Properties, General tab
- My Computer Properties
A: Local Disk Properties, Hardware tab

Q: Which of the following tools gives you information about screen resolution?
- Local Disk Properties, Hardware tab
- Display Properties
- Local Disk Properties, General tab
- My Computer Properties
A: Display Properties

Q: Which of the following is the file extension for the Installer package files?
- .msi
- .ins
- .ipf
- .mio
A: .msi

Q: The Office _____ program, located on the Office CD, coordinates the installation process from beginning to end.
- Run
- Install
- Setup
- Start
A: Setup

Q: The _____ contains the information to configure the system.
- system cache
- Backup Utility
- virtual memory
- Registry
A: Registry

Q: Files needed to start Microsoft Windows are called _____ files.
- system cache
- boot
- paging
- virtual
A: boot

Q: A _____ preloads data from the hard disk in anticipation that the data will be needed.
- paging file
- virtual memory
- system cache
- base video
A: system cache

Q: _____ is hard disk space that is used by Windows as if it was additional RAM.
- System cache
- Cache folder
- Registry
- Virtual memory
A: Virtual memory

Q: The _____ is the area on the hard disk set aside for virtual memory.
- system cache
- paging file
- Registry
- memory leak
A: paging file

Q: By accessing the _____, you can determine what errors have previously occurred on the computer.
- Task Manager
- Event Viewer
- Safe Mode
- Recovery Console
A: Event Viewer

Q: _____ can be used to monitor currently running applications and processes on the computer.
- Task Manager
- EventViewer
- Safe Mode
- Recovery Console
A: Task Manager

Q: You can start Task Manager by pressing _____.
- Ctrl+Shift+Esc
- Shift+Tab
- Ctrl+T
- Alt+Ctrl+Esc
A: Ctrl+Shift+Esc

Q: To move a button on a toolbar, hold the _____ key and drag the button to a new location on the toolbar.
- Tab
- Alt
- Shift
- Ctrl
A: Alt

Q: To delete a button from a toolbar, hold the _____ key and drag the button off the toolbar.
- Shift
- Tab
- Ctrl
- Alt
A: Alt

Q: To duplicate an existing button on another toolbar, hold _____ and drag the button to the new location.
- Shift+Ctrl
- Alt+Shift
- Alt+Ctrl
- Ctrl+C
A: Alt+Ctrl

Q: To select the Always show full menus option, click _____ on the Tools menu.
- Menus
- Customize
- Toolbars
- Options
A: Customize

Q: The _____ menu is used to open the Options dialog box.
- Format
- Tools
- Edit
- File
A: Tools

Q: Options related to formatting marks can be changed using the _____ tab of the Options dialog box.
- View
- Edit
- General
- Track Changes
A: View

Q: The _____ tab of the Options dialog box allows you to increase the Recently used file list.
- View
- General
- Edit
- Save
A: General

Q: Word applies the _____ filename extension to all backup copies.
- .doc
- .bck
- .rtf
- .wbk
A: .wbk

Q: The easiest way to run the spell check is to press the _____ key.
- F1
- F5
- F2
- F7
A: F7

Q: In Outlook, the _____ folder holds incoming e-mail.
- Mail
- E-mail
- Inbox
- Contacts
A: Inbox

Q: In the Tasks folder, the Arrange By command is located on the _____ menu.
- View
- Actions
- Tools
- Go
A: View

Q: To display the Categories dialog box when creating a new e-mail message, you would click _____, and then click Categories.
- Group
- Organize
- New
- Options
A: Options

Q: Outlook consolidates your contact folders into the _____.
- Personal Address Book
- Windows Address Book
- Global Address List
- Outlook Address Book
A: Outlook Address Book

Q: The Address Book command is found on the _____ menu.
- Activities
- Tools
- File
- View
A: Tools

Q: The _____ menu is used to “flag” an e-mail message.
- View
- Tools
- Edit
- Actions
A: Actions

Q: In the Inbox folder, the Rules and Alerts command is found on the _____ menu.
- Activities
- Edit
- Tools
- View
A: Tools

Q: The _____ tab of the Options dialog box allows you to add or remove e-mail accounts.
- Preferences
- Mail Format
- Mail Setup
- Security
A: Preferences

Q: Outlook Express uses the _____ to store addresses.
- Global Address List
- Outlook Address Book
- Windows Address Book
- Personal Address Book
A: Windows Address Book

Q: A(n) _____ is also known as a flash drive.
- hard drive
- Zip drive
- USB removable drive
- 3½ floppy drive
A: USB removable drive

Q: Which of the following are rewritable?
- CD-R discs
- CD-RW discs
- DVD-R discs
- DVD+R discs
A: CD-RW discs

Q: A desktop computer that makes use of network resources is a _____.
- server
- switch
- client
- router
A: client

Q: In networking, a _____ is a computer that provides network resources to other computers and their users.
- router
- switch
- client
- server
A: server

Q: A network that is used within an office building is considered to be a _____.
- WAN
- LAN
- MAN
- SAN
A: LAN

Q: In networking terms, network routers operate at layer _____.
- one
- three
- two
- four
A: three

Q: Which of the following manages access to network resources?
- Device Manager
- File and print services
- Domain Name System
- Domain Controller
A: Domain Controller

Q: _____ is a suite of protocols developed to allow cooperating computers to communicate across a network.
- DC
- NOS
- DNS
- TCP/IP
A: TCP/IP

Q: An IPv4 address consists of _____ binary digits.
- 8
- 64
- 32
- 128
A: 32

Q: _____ is an application programming interface (API), which is used by programmers to access services on a LAN.
- DNS
- APIPA
- TCP/IP
- NetBIOS
A: NetBIOS

Q: The File _____ Table keeps track of the location of files on the disk.
- Arrangement
- Association
- Allocation
- Assignment
A: Allocation

Q: A(n) _____ is the logical unit of file storage on a hard disk that is managed by an operating system.
- quota
- FAT
- NTFS
- cluster
A: cluster

Q: VFAT supports filenames containing up to _____ characters.
- 11
- 255
- 125
- 362
A: 255

Q: FAT32 permits partitions to be as large as _____.
- 12 GB
- 32 GB
- 16 GB
- 256 TB
A: 32 GB

Q: With _____, you can start one of several installed operating systems when you start your computer.
- simple file sharing
- cluster boot
- multiboot
- Offline Files
A: multiboot

Q: The option of making personal folders private is available only when the drive is formatted with _____.
- FAT12
- FAT32
- FAT16
- NTFS
A: NTFS

Q: The _____ NTFS folder permission allows you to change permissions, take ownership, delete files, and perform the actions granted by the other permissions.
- Full Control
- Write
- Read and Execute
- Modify
A: Full Control

Q: When another user modifies the network copy of a file while your user is working on the same file offline, a situation called _____ occurs.
- version conflict
- file conflict
- quota conflict
- sharing error
A: file conflict

Q: For the NTFS permissions, Read, Write, and Modify combine as _____.
- Read
- Write
- Modify
- Read and Execute
A: Modify

Q: In Microsoft Word, the Security Options command is found on the _____ menu.
- File
- Format
- Edit
- Tools
A: Tools

Q: In Microsoft Excel, the General Options command is found on the _____ menu.
- View
- File
- Tools
- Format
A: Tools

Q: By default, macro security is set to _____, which requires that executables must be signed by an acknowledged trusted source to run.
- Low
- High
- Medium
- Very High
A: High

Q: Preventing applications from accessing key resources and causing damage is called _____.
- sandboxing
- tracking
- buffering
- cleansing
A: sandboxing

Q: A virus that replicates itself by resending itself as an e-mail attachment or as part of a network message is known as a _____.
- macro
- Trojan
- script
- worm
A: worm

Q: A _____ is a computer program that pretends to be innocent but instead has a malicious effect—one that the programmer intended and you or your users did not expect.
- macro
- virus
- Trojan horse
- worm
A: Trojan horse

Q: _____ are predesigned documents, worksheets, or presentations.
- Add-Ins
- Service packs
- Hot fixes
- Templates
A: Templates

Q: Updates that Microsoft highly recommends you implement are known as _____ updates.
- important
- critical
- major
- immediate
A: critical

Q: Microsoft creates program patches or _____ to solve each immediate problem.
- hot fixes
- Add-Ins
- service packs
- templates
A: hot fixes

Q: _____ are supplemental programs that extend the capabilities of Office by adding custom commands and specialized features.
- Hot fixes
- Service packs
- Add-Ins
- Templates
A: Add-Ins

Q: In Word, the _____ task pane can be used by users to search for a template.
- New Template
- New Document
- Search
- World Wide Web
A: New Document

Q: Microsoft _____ contain information about newly discovered security problems with Microsoft products.
- Add-Ins
- updates
- templates
- security bulletins
A: security bulletins