Title: Communication and Documentation
Course: PHT 1200C Basic Patient Care > Section: Module 11

Introduction

Communication is a critical component to interacting with patients, caregivers, physicians, insurance companies, and other healthcare practitioners involved in the care of patients. It is important to understand all of the variables that come into play when we are participating in the care of our patients. This module introduces concepts related to the various communication styles and methods including verbal and non-verbals. Also discussed is the importance of understanding cultural diversity and awareness and the importance of communication in a multicultural environment. Also included in this module is a review of the different methods of documentation and the importance of documentation as a form of communication in patient care.

Objectives

In this module students will:

- Review concepts of communication and documentation
- Review concepts related to interacting with patients, caregivers, physicians, insurance companies, and other healthcare practitioners involved in the care of patients
- Reflect and discuss the importance of understanding cultural diversity and awareness and the importance of communication in a multicultural environment
- Refine documentations skills
- Demonstrate appropriate effective communication methods during guided patient scenarios

Readings and Resource

Module11_DefensibleDocumentation.pdf

Place Module Learning Objects here

Assignments

- Review the posted lecture materials
- Post and reply to Discussion 10
- Submit SOAP Note Assignment 4
- Complete Weekly Lab Activities 11
- Complete and submit Quiz 11