Title: Quiz 9: Communication
Course: PHT 1007 Topics in Physical Therapy > Section: Module 9

Q: Communication in physical therapy include all of the following except:
- verbal communication
- written communication
- body language
- gestures and eye contact
- all of the above are correct
A: all of the above are correct
If right: Good work
If wrong: That's not correct

Q: During a treatment session, a patient is telling you about an upcoming family reunion they will attend this weekend. Their conversation has nothing to do with the actual treatment. What form of listening is reflected in this example: ( 1point)
- Appreciative
- Passive
- Courteous
- Directed
A: Courteous
If right: Good work
If wrong: That's not correct

Q: Empathy involves all of the following except:
- feeling sorry for the patient having pain
- listening to the patient trying to image the patient's pain
- experiencing for a moment the patient's pain
- feeling a special alliance with the patient
A: feeling sorry for the patient having pain
If right: Good work
If wrong: That's not correct

Q: Feeling pity for a patient is an appropriate reaction of a health care provider:
- true
- false
A: false
If right: Good work
If wrong: That's not correct

Q: From a multicultural perspective, which of the following is not a consideration when communicating with patients:
- health beliefs and perceptions
- attitudes
- level of education
- all of the above are considerations
A: all of the above are considerations
If right: Good work
If wrong: That's not correct

Q: Nonverbal communication includes all of the following except:
- tone and volume of voice
- facial expression
- clothing and grooming
- eye contact and gestures
A: tone and volume of voice
If right: Good work
If wrong: That's not correct

Q: Open postures include all of the following except:
- uncrossed arms and legs
- crossed arms and legs
- sitting or standing straight
- facing the patient
A: crossed arms and legs
If right: Good work
If wrong: That's not correct

Q: Physical touch can be a powerful communication tool--a harmful gesture for some patients and a sign of disrespect for others:
- true
- false
A: true
If right: Good work
If wrong: That's not correct

Q: The first time a PTA meets a patient, he or she should do all of the following except:
- introduce himself/herself by name and title
- refer to the patient by his or her first name
- position himself/herself to greet the patient at eye level
- inform the patient about the treatment plan for the visit
A: refer to the patient by his or her first name
If right: Good work
If wrong: That's not correct

Q: When talking with patients, the PTA should:
- speak clearly and concisely
- speak in a normal tone of voice
- use terms understandable by the lay person
- all of the above
A: all of the above
If right: Good work
If wrong: That's not correct

Q: Which of the following best describes how the home exercise program should be written:
- in a conversational style
- in a logical manner
- at a fifth grade level
- all of the above
A: all of the above
If right: Good work
If wrong: That's not correct

Q: Which of the following can result from poor listening skills on the health care provider:
- medical errors
- misunderstanding of information or instructions
- poor rapport with a patient
- all of the above could result from poor listening skills
A: all of the above could result from poor listening skills
If right: Good work
If wrong: That's not correct

Q: Which of the following describes a person who cannot experience empathy:
- a person who is able to exploit and abuse others
- a person who cannot accept other people's needs and feelings
- a person who has emotional immaturity
- all of the above describe a person unable to experience empathy
A: all of the above describe a person unable to experience empathy
If right: Good work
If wrong: That's not correct

Q: _____________ and ___________ provide 2 examples of adaptations that may be necessary when communicating with hearing impaired patients:
A: how you position yourself / touch / speak clearly / quiet room / use interpreters
If right: Good work
If wrong: That's not correct

Q: ______________ and __________ provide 2 examples of methods of effective listening:
A: focus attention on the patient / look at the patient / don’t interrupt / show empathy / ask questions to clarify meaning / repeat message to confirm understanding / use appropriate non-verbals
If right: Good work
If wrong: That's not correct

Q: _______________ and _____________ provide 2 examples of the essential skills/behaviors from the Generic Abilities inventory:
A: commitment to learning; / interpersonal skills / communication skills / time management / use of constructive feedback / problem solving / professionalism / responsibility / critical thinking / stress management
If right: Good work
If wrong: That's not correct