Title: Chapter 03: Test Generator Questions
Course: DEH 2821 Medically-Compromised Patient

Q: Which of the following is not a Healthy People 2020 objective related to direct patient care?
- Information should be personalized, targeted, accurate, accessible, and actionable
- Decision-making should be solely the responsibility of providers
- Decision-making should be shared between patients and providers
- Health literacy skills should be increased
A: Decision-making should be solely the responsibility of providers

Q: Which of the following is an example of nonvocal verbal communication?
- A conversation over the phone
- A facial expression
- An e-mail
- One's posture
A: An e-mail

Q: Which of the following is an example of vocal nonverbal communication?
- The pitch of one's voice
- Gesturing with one's hands
- Sign language
- Eye movements
A: The pitch of one's voice

Q: You are communicating with a patient who is blind. The patient's blindness is an example of which type of barrier to communication?
- Cultural
- Interpersonal
- Psychological
- Physiological
A: Physiological

Q: You are attempting to have a conversation with a patient in the reception area, but you are having difficulty hearing because another patient is talking loudly on his cell phone. Which barrier to communication are you facing in this situation?
- Physiological
- Psychological
- Physical
- Cultural
A: Physical

Q: The set of cognitive and social skills that determine the ability of a patient to obtain, understand, or respond to health messages is known as which of the following?
- Cultural competence
- Health literacy
- Cultural sensitivity
- Proxemics
A: Health literacy

Q: Which communication theory has as its premise that if people are informed, they will make good health-related decisions?
- Health belief model
- Theory of reasoned action
- Self-efficacy
- Locus of control
A: Health belief model

Q: Which communication theory holds that people form an intention to make health-related changes on the basis of either behavioral or normative beliefs?
- Transtheoretical model
- Locus of control
- Theory of reasoned action
- Self-efficacy
A: Theory of reasoned action

Q: In which stage of the transtheoretical model does a person consider making a behavior change within 6 months?
- Contemplation
- Precontemplation
- Preparation
- Maintenance
A: Contemplation

Q: Which of the following is a characteristic of motivational interviewing?
- Based on guilt, intimidation, or scare tactics
- Respects patient autonomy
- Clinician does most of the talking
- Persuasive
A: Respects patient autonomy

Q: For which patient age group is engagement in parallel actions to demonstrate, rather than directly assisting, an effective communication strategy?
- Infants (birth to 12 months)
- Toddlers and preschoolers (ages 1 to 5)
- School-age children (6 through 12)
- Adolescents (13 through 18)
A: Toddlers and preschoolers (ages 1 to 5)

Q: Which of the following is the most appropriate way to address an elderly client?
- "Mrs. Campbell, are you ready for your appointment?"
- "Mrs Campbell, are we ready for our appointment?"
- "Good morning, sweetie! Are you ready for your appointment?"
- "I see that someone is all ready for her appointment this morning!"
A: "Mrs. Campbell, are you ready for your appointment?"

Q: Case Study 1
Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head.

Reference: Ref 3-1

Which of the following is the primary communication barrier between the dental hygienist and Mrs. Singh?
- Interpersonal
- Lack of interest
- Cultural
- Psychological
A: Cultural

Q: Case Study 1
Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head.

Reference: Ref 3-1

Mrs. Singh's nodding of her head is an example of which type of communication?
- Nonverbal, nonvocal
- Nonverbal, vocal
- Verbal, vocal
- Verbal, nonvocal
A: Nonverbal, nonvocal

Q: Case Study 1
Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head.

Reference: Ref 3-1

Which of the following is an aspect of cross-cultural communication that the hygienist should take into account when communicating with Mrs. Singh?
- Mrs. Singh may have a hearing loss
- Mrs. Singh's nodding may not indicate that she agrees with what is being said
- Mrs. Singh may not be ready to engage in health behavior change
- Mrs. Singh may have arthritis in her hands, limiting her ability to floss
A: Mrs. Singh's nodding may not indicate that she agrees with what is being said

Q: Case Study 1
Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head.

Reference: Ref 3-1

You are able to have Mrs. Singh's husband, who speaks fluent English, join you and Mrs. Singh in the treatment room. An example of motivational interviewing with Mrs. Singh and her husband would which of the following?
- "Mrs. Singh, I am very disappointed in your lack of dental hygiene."
- "Mrs. Singh, if you do not begin flossing, you will lose all of your teeth."
- "Mrs. Singh, do you understand how flossing improves your dental health?"
- "Mrs. Singh, I want you to begin flossing daily starting today."
A: "Mrs. Singh, do you understand how flossing improves your dental health?"

Q: Case Study 1
Mrs. Singh, a new patient at the dental practice, is originally from India. She is elderly and is limited in her ability to speak English. Upon examination, the dental hygienist finds signs of gingivitis and lack of flossing. When the hygienist asks Mrs. Singh whether she flosses, Mrs. Singh nods her head.

Reference: Ref 3-1

Which of the following should the hygienist avoid when communicating with Mrs. Singh?
- Use of professional jargon
- Use of pictures, diagrams, and demonstrations
- Use of an interpreter
- Use of motivational interviewing
A: Use of professional jargon