Title: Quiz 3
Course: CTS1133 Software Configuration > Section: Module 3 – Troubleshooting Windows & Applications

Q: Which of the following can you do if you suspect an application requires more privileges than the currently logged-on account?
- run the application from the command line using the /highpriority parameter
- use the Run as administrator shortcut menu option
- double-click the application icon while holding down the Home key
- download a 64-bit version of the application and try it again
A: use the Run as administrator shortcut menu option

Q: Which of the following utilities can be used to troubleshoot an improper shutdown? (Choose all that apply).
- Event Viewer
- Task Lister
- Memory Diagnostics
- Chkdsk
A: Event Viewer; Memory Diagnostics; Chkdsk

Q: Which of the following are valid steps in the six step troubleshooting method discussed in this chapter? (Choose all that apply).
- Boot to Safe Mode
- Establish a Theory
- Document outcomes
- Reinstall Windows
A: Establish a Theory; Document outcomes

Q: Which of the following are useful rules to use when troubleshooting? (Choose all that apply).
- Establish your Priorities
- Become a Researcher
- Never Suspect the User
- Make No Assumptions
A: Establish your Priorities; Become a Researcher; Make No Assumptions

Q: What should be done if a system cannot boot from the hard drive?
- Reinstall Windows
- Boot from the Windows setup DVD
- Run System File Checker
- Replace the hard drive
A: Boot from the Windows setup DVD

Q: What should be entered at a command prompt in order to scan all system files?
- msinfo32 /verify
- systeminfo /sysfiles
- sfc /scannow
- chkdsk /r
A: sfc /scannow

Q: What is the most likely cause of an improper shutdown or system lockup?
- hardware problem
- Windows system error
- memory leak
- Application error
A: hardware problem

Q: What should be tried whenever a system is caught in an endless cycle of restarts?
- Run System File Checker
- Reinstall Windows
- Change the BIOS setup
- Boot into Safe Mode
A: Boot into Safe Mode

Q: What should be done before any changes are made to a system that is experiencing a problem?
- Examine the system
- Backup data
- Establish a Theory
- Test your Theory
A: Backup data

Q: Which tool should be the first one to use when a blue screen error has occurred?
- Memory Diagnostics
- Action Center
- System File Checker
- Microsoft web site
A: Microsoft web site

Q: Which of the following common blue screen errors means the hard drive is most likely corrupted?
- NTFS_FILE_SYSTEM
- BAD_POOL_HEADER
- KERNEL_DATA_INPAGE_ERROR
- DIVIDE_BY_ZERO_ERROR
A: NTFS_FILE_SYSTEM

Q: What does the term x86 refer to?
- 64-bit operating systems
- hybrid processors
- 32-bit processors
- 64-bit processors
A: 32-bit processors

Q: Which Windows tool can be used to identify a driver that is causing a problem by putting stress on selected drivers, causing the problem driver to crash?
- File Signature Verification
- Driver Verifier
- Vista Memory Diagnostics
- Problem Reports and Solutions
A: Driver Verifier

Q: Which Windows tool monitors activity and alerts you if a running program appears to be malicious or damaging the system?
- Event Viewer
- Windows Defender
- Reliability Monitor
- Task Lister
A: Windows Defender

Q: Which Windows utility can be used to view and modify partitions on hard drives and to format drives?
- Disk Cleanup
- Disk Defragmenter
- Chkdsk
- Disk Management
A: Disk Management

Q: Which of the following is the last step in the six step troubleshooting method covered in this chapter?
- Plan the fix
- Resolve the problem
- Document
- Verify and prevent
A: Document

Q: Which Windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted the file is no longer accessible?
- Windows Defender
- Windows File Protection
- Cipher
- Backup and Restore
A: Cipher

Q: If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application.
- true
- false
A: true

Q: You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.
- Last Known Good Configuration
- Event Viewer
- Device Manager
- Memory Diagnostics
A: Memory Diagnostics

Q: What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem ad Windows must stop the system?
- stop error
- kill error
- break error
- fault error
A: stop error