Title: Final Exam
Course: CTS1131 Hardware Configuration > Section: Final Exam

Q: Under what circumstance should you always return a notebook to the manufacturer?
- for serious repairs and it is under warranty
- when you want to add memory
- if you need to replace the hard drive
- to use an external device in place of the failed component
A: for serious repairs and it is under warranty

Q: Which ACPI power-saving state turns off the processor, hard drive, and monitor, but leaves all other devices on?
- S4
- S3
- S2
- S1
A: S2

Q: Which type of memory are you likely to find in today’s laptops?
- DDR3 RIMMs
- DDR2 SIMMS
- DDR3 SO-DIMMS
- Rambus SIMMs
A: DDR3 SO-DIMMS

Q: Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook?
- connect it to a port replicator, if available
- back up data if the computer is working
- remove cards and disconnect external devices
- remove the battery and unplug the AC adapter
A: connect it to a port replicator, if available

Q: Which of the following is NOT true about working on a notebook computer in general?
- you should follow the same ESD precautions as on desktops
- once you’ve learned to service one, it’s the same for all notebooks
- you need different tools than you need for desktop maintenance
- on newer notebooks, hard drive replacement is fairly easy
A: once you’ve learned to service one, it’s the same for all notebooks

Q: Which type of hard drive is most likely found in a notebook computer?
- 5.25” FD
- 3.5” PATA
- 1” IDE
- 2.5” SATA
A: 2.5” SATA

Q: Which of the following is true about replacing the processor on a notebook computer?
- notebook processors don’t need thermal compound
- you’ll need a soldering iron for most notebooks
- notebook processors will typically have a heatsink and fan
- the same sockets are used by most desktop computers
A: notebook processors will typically have a heatsink and fan

Q: Which of the following is true about expansion cards in a notebook computer?
- most use standard PCI Express slots but not PCI slots
- Mini PCI Express cards are bigger than Mini PCI cards
- you may be able to replace an expansion card without extensive disassembly
- all Wi-Fi cards are built-in and cannot be replaced
A: you may be able to replace an expansion card without extensive disassembly

Q: Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components?
- they are faster
- they are more compact
- they use more power
- parts are more generic
A: they are more compact

Q: Which type of port is NOT likely to be seen on newer notebook computers?
- SD card slot
- dial-up modem
- Ethernet
- HDMI
A: dial-up modem

Q: Which of the following is true about notebook computer software?
- the OS is preinstalled at the factory
- they use a standard version of the OS
- you can buy off-the-shelf diagnostic software
- no drivers are required for notebook devices
A: the OS is preinstalled at the factory

Q: Which of the following is NOT true about notebook computers?
- different models have unique cases
- components tend to not be interchangeable
- on all models, the hard drive is always in the same place
- they use less power than desktops
A: on all models, the hard drive is always in the same place

Q: Which of the following is NOT among the guidelines for handling and caring for a notebook computer?
- don’t hold a notebook by the lid
- make sure the network location is Public before connecting to the Internet
- don’t leave a notebook in a cold or hot car
- when traveling, pack the notebook tightly in a suitcase, between soft clothing
A: when traveling, pack the notebook tightly in a suitcase, between soft clothing

Q: Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state?
- on an SD card that comes with the notebook
- in a recovery partition on the hard drive
- from a removable drive you order from the manufacturer
- by special-ordering a new C: drive from the manufacturer
A: in a recovery partition on the hard drive

Q: Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?
- PC Card
- CardBus
- ExpressCard
- NoteCard
A: CardBus

Q: Which of the following is NOT a typical button or key combination function on a notebook computer?
- screen brightness
- CPU speed
- dual displays
- Wi-Fi on/off
A: CPU speed

Q: What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer?
- connect it to an external monitor
- replace the video card with a known good one
- replace the LCD panel with a known good one
- connect the LCD panel to another working notebook
A: connect it to an external monitor

Q: What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?
- the keyboard is damaged and needs to be replaced
- NumLock is on, make sure it is turned off
- the trackpad is causing incorrect characters to be entered
- the LCD panel is displaying the wrong login data
A: NumLock is on, make sure it is turned off

Q: Which of the following is NOT a consideration for a flickering or dim video display?
- verify Windows settings
- adjust the LCD brightness
- adjust the refresh rate
- no drivers are installed
A: no drivers are installed

Q: A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology called ____.
- REt
- REx
- VART
- eRT
A: REt

Q: ____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.
- Inkjet
- Thermal
- Dye-sublimation
- Laser
A: Laser

Q: If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required.
- true
- false
A: true

Q: If a user complains that a printer is not printing, the problem always lies with the printer itself.
- true
- false
A: false

Q: Automatically printing on both sides of the page is called ____ printing.
- duplex
- simplex
- duo
- complex
A: duplex

Q: How is a network printer identified on the network?
- by its MAC address
- by its IP address
- by the manufacturer name
- by a 16-bit built-in identifier
A: by its IP address

Q: ____ transfer printers use a ribbon that contains wax-based ink.
- Inkjet
- Laser
- Thermal
- Dye-sublimation
A: Thermal

Q: ____ printers tend to smudge on inexpensive paper, and they are slower than laser printers.
- Laser
- Dye-sublimation
- Thermal
- Inkjet
A: Inkjet

Q: Laser printers automatically calibrate themselves periodically.
- true
- false
A: true

Q: The developing, transferring, fusing, and cleaning steps of the laser printing process use the printer components that undergo the most wear.
- true
- false
A: false

Q: For heavy business use, the best practice is to purchase one machine for one purpose, instead of bundling many functions into a single machine.
- true
- false
A: true

Q: What can you do to improve a printer’s performance?
- replace the CPU
- increase the memory
- install a larger paper tray
- replace the toner cartridge
A: increase the memory

Q: Which of the following is a program embedded in firmware that manages print jobs?
- print spooler
- print server
- printer cache
- printer proxy
A: print server

Q: How do you know if a printer needs routine maintenance?
- the number of days since the last maintenance
- the printer stops working if the maintenance period has expired
- the number of pages the printer has printed since the last maintenance
- the LED display shows the number of days before maintenance is required
A: the number of pages the printer has printed since the last maintenance

Q: Before replacing an image drum, what should you do first?
- unplug it and allow the printer to cool down
- send several test pages to the printer right before replacing the drum
- empty the paper tray
- reset the printer to factory defaults
A: unplug it and allow the printer to cool down

Q: Which of the following should you check to verify the port a printer is using is enabled and working?
- Print logger
- System Monitor
- Resource Monitor
- Device Manager
A: Device Manager

Q: What tool can you use to stop and restart the Windows print spooler?
- Service console
- Task Manager
- Performance Monitor
- MSConfig
A: Service console

Q: When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file.
- .xps
- .pdf
- .xml
- .doc
A: .xps

Q: To know the IP address of a network printer, direct the printer to print a ____ page.
- consumables
- configuration
- menu map
- device
A: configuration

Q: A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection.
- network
- shared
- remote
- local
A: local

Q: A dedicated device or computer called a print ____ can control several printers connected to a network.
- queue
- server
- manager
- client
A: server

Q: What is the first thing you should do to get toner dust off your clothes?
- clean immediately with hot water
- use a hot hair dryer to blow it off
- throw the clothes in the dryer set on high heat
- use a can of compressed air to blow off  the toner
A: use a can of compressed air to blow off  the toner

Q: Which of the following is true regarding cleaning a printer?
- for best results, use ammonia-based cleaners
- use compressed air to blow out loose toner
- wipe the rollers on a laser printer with a dry cloth
- use an antistatic vacuum cleaner to pick up toner
A: wipe the rollers on a laser printer with a dry cloth

Q: ____ is a language used to communicate how a page is to print and was developed by Adobe Systems.
- PCL
- JCL
- PostScript
- GDI
A: PostScript

Q: What is the process called when Windows receives a print job from an application and places the job in a print queue?
- banking
- spooling
- storing
- pooling
A: spooling

Q: A WLAN covers a large geographical area and is made up of many smaller networks.
- true
- false
A: false

Q: What is the unit of information called when a network adapter adds the source and destination MAC address to the segment of data before it is transmitted on the network?
- frame
- packet
- bit
- segment
A: frame

Q: Which type of network device keeps a table of the MAC addresses of the devices connected to it?
- hub
- router
- NIC
- switch
A: switch

Q: What type of device do you need if you want to connect two network segments together such as a wireless network and a wired network?
- hub
- NAS
- repeater
- bridge
A: bridge

Q: What device should you consider if you want to have access to hard drives via an Ethernet connection?
- NAS
- VoIP
- AP
- RAID
A: NAS

Q: Which of the following is true about cable Internet?
- you share the cable infrastructure with your neighbors
- you need filters on every phone jack
- fiber optic cabling is required
- provides up to 2.3 Mbps of bandwidth
A: you share the cable infrastructure with your neighbors

Q: What does a NIC use to connect to wired network media?
- HDMI port
- RJ-45 port
- 10BaseT port
- Half duplex port
A: RJ-45 port

Q: What should you choose in the properties of a network connection so that Windows will use the best possible speed and duplex mode?
- Optimal Configuration
- Automatic Configuration
- Auto Negotiation
- Default Settings
A: Auto Negotiation

Q: Which feature should you configure on a network adapter to control which applications have priority on the network?
- PoE
- WoL
- QoS
- PoTS
A: QoS

Q: Which of the following network types covers a large campus or city?
- PAN
- WLAN
- MAN
- WAN
A: MAN

Q: Which physical topology uses a centralized device to manage traffic on the network?
- mesh
- ring
- bus
- star
A: star

Q: What type of network can you set up to share files if you have two laptops with wireless NICs but there is no Wi-Fi hotspot available?
- ring network
- infrastructure network
- ad hoc network
- hybrid network
A: ad hoc network

Q: Which network technology that is used to connect to the Internet has a maximum speed of 44 Mbps, uses dedicated lines, and is used by large companies?
- SDSL
- T3
- Fast Ethernet
- OC-3
A: T3

Q: A half duplex connection allows a device to send and receive, but not at the same time.
- true
- false
A: true

Q: Phone cords are a type of twisted-pair cable and use an RJ-45 connector.
- true
- false
A: false

Q: 10Base5 cabling runs at speeds up to 1 Gbps and distances to 500 meters.
- true
- false
A: false

Q: A punchdown tool is used to wire twisted-pair cabling to a keystone jack.
- true
- false
A: true

Q: What’s the first thing you should do to troubleshoot a network problem related to hardware?
- test with a network cable
- use a different cable
- use a loopback plug
- check the indicator lights
A: check the indicator lights

Q: Which of the following is a reason that there are twists in the wires used for network cabling?
- the twists increase the cable strength
- the twists reduce crosstalk
- the twists make it easier to punchdown the cable
- the twists reduce the amount of copper needed
A: the twists reduce crosstalk

Q: Which of the following is true about a crossover cable?
- it’s normally used to connect a computer to a hub or switch
- you use the T568B wiring standard on both ends
- it is required to connect two Gigabit Ethernet switches together
- it can be used to connect two PCs together
A: it can be used to connect two PCs together

Q: Which of the following provides multiple network ports for cables that converge in an electrical closet?
- patch panel
- RJ-45 jack
- terminal adapter
- loopback port
A: patch panel

Q: Under what circumstance might you use a loopback plug?
- to test a USB port
- to capture network packets
- to test a network cable
- to find the max speed of a connection
A: to test a network cable

Q: Which of the following is true about 10-Gigabit Ethernet?
- you can use Cat-5e or Cat-6 cabling
- it is a good choice for backbone networks
- it is sometimes called Fast Ethernet
- coaxial is a good choice for cabling
A: it is a good choice for backbone networks

Q: Which type of cabling should you use for Gigabit Ethernet?
- coaxial
- thinnet
- Cat-6
- RG-59
A: Cat-6

Q: Which of the following cabling systems uses fiber-optic cable?
- 10GBaseT
- 1000BaseFX
- 10Base2
- 10Base5
A: 1000BaseFX

Q: A all-in-one computer uses the same size components as desktop computers and components like the motherboard can be replaced with any off-the-shelf component.
- true
- false
A: false

Q: Which of the following is true about notebooks, netbooks, and all-in-one computers?
- all-in-one computers have the computer case and keyboard built together
- a tablet PC is just another name for a notebook computer
- notebooks are always less powerful than desktops
- netbooks have fewer features than notebooks
A: netbooks have fewer features than notebooks

Q: In a notebook, replacing the motherboard probably means you’ll need to fully disassemble the entire notebook except the LCD assembly.
- true
- false
A: true

Q: Sometimes, a notebook LCD panel, including the entire cover and hinges, is considered a single field replaceable unit, and sometimes components within the LCD assembly are considered an FRU.
- true
- false
A: true

Q: Notebooks use the same technology as desktops except they use less power and take up less space.
- true
- false
A: true

Q: Notebook computer cases tend to be similar to one another, and components in notebook systems tend to be interchangeable among manufacturers.
- true
- false
A: false

Q: What is the purpose of a zero-fill utility?
- completely wipes a hard drive clean
- removes dangerous charges from a CRT
- ensures that RAM doesn’t retain data
- provides a safe environment to dispose of equipment
A: completely wipes a hard drive clean

Q: Which of the following protects your computer from brownouts or sags?
- degaussing
- GPU
- surge protector
- UPS
A: UPS

Q: What can be the result of a missing standoff?
- a short on the motherboard
- the computer boots, but can’t connect to the network
- data is deleted from the hard drive
- you see lines on the video monitor
A: a short on the motherboard

Q: If you suspect your system is overheating, how can you determine the CPU temperature?
- in Windows, go to System Information
- the CPU has a temperature display screen
- press a room thermometer on the top of the CPU
- go into BIOS setup and find the CPU screen
A: go into BIOS setup and find the CPU screen

Q: Which of the following is NOT a possible symptom of a problem with the electrical system?
- there are no indicator lights
- error codes or beeps come and go during booting
- you see events in event viewer
- the PC powers down unexpectedly
A: you see events in event viewer

Q: Which of the following is an indication that an inadequate power supply is the source of an intermittent problem?
- the power supply whines when you first turn on the system
- you don’t see any indicator lights or fans spinning
- BIOS loses its date and time settings
- the system tries to boot from the wrong device
A: the power supply whines when you first turn on the system

Q: If you see an error message that reads “Processor thermal trip error”, what is the likely problem?
- the power supply is inadequate
- the processor has overheated
- the processor has failed
- a memory module might be bad
A: the processor has overheated

Q: What should you do if the system continually reboots and you can’t read the error message produced on a blue screen?
- press F8 as Windows starts up
- press Pause so you can see the screen output
- press Ctrl+Print Screen to print the screen output
- press Esc as soon as you see the blue screen
A: press F8 as Windows starts up

Q: Which of the following is NOT a solution to an overheating problem?
- verify that cables are not obstructing airflow
- remove the covers from empty expansion slots
- be sure the case is not sitting on a carpet
- remove dust from the power supply, vents, and cooler fans
A: remove the covers from empty expansion slots

Q: What can you conclude if you heard one short beep during system boot?
- a video problem
- a memory error
- all POST tests passed
- a keyboard controller problem
A: all POST tests passed

Q: What is a possible consequence of the thermal compound being improperly applied to the CPU?
- you can short circuit the motherboard
- the CPU can overheat
- the cooling fan won’t run
- you may get memory errors
A: the CPU can overheat

Q: Which message are you likely to see if the BIOS cannot find a hard drive at POST?
- Fixed disk error
- Blue screen of death
- Error in ntoskernel
- Error loading Windows
A: Fixed disk error

Q: Which of the following is NOT an FRU on a motherboard?
- processor
- RAM
- CMOS battery
- chipset
A: chipset

Q: Why might you disable quick booting features in BIOS when you are troubleshooting a problem?
- so you can access the advanced boot menu
- quick booting prevents Windows from logging errors
- so you can see a full POST report
- quick booting bypasses the POST
A: so you can see a full POST report

Q: What is the likely problem if you see small white, black, or colored spots on your LCD screen?
- brightness needs to be adjusted
- the LCD is not getting sufficient power
- the resolution it set too high
- you have dead or stuck pixels
A: you have dead or stuck pixels

Q: Which of the following is NOT a recommendation for physically protecting your equipment?
- install air filters over the front or side vents of the case
- if you won’t be using the computer for several weeks, leave it turned off
- make sure cables are tied up and out of the way
- don’t turn on a computer that is much colder than room temperature
A: if you won’t be using the computer for several weeks, leave it turned off

Q: Under what circumstances might you need to rebuild a RAID volume?
- after you format the disk for the first time
- after you replace a failed disk
- when you restore a backup
- when you add a new disk to the system
A: after you replace a failed disk

Q: While troubleshooting a monitor or video problem, what can you conclude if you hear one beep during the boot and you see a blank screen?
- there is an error with the BIOS video system
- the video drivers are probably bad
- BIOS has successfully completed POST
- the video card is probably bad
A: BIOS has successfully completed POST

Q: Which TCP/IP protocol is used by Windows to share files and printers on a network?
- Server Message Block (SMB)
- Lightweight Directory Access Protocol (LDAP)
- File Transfer Protocol (FTP)
- Hypertext Transfer Protocol (HTTP)
A: Server Message Block (SMB)

Q: Which of the following is the IPv6 Link-local unicast address prefix?
- 2000::/3
- FE80::/64
- FC00::/7
- FF00::/8
A: FE80::/64

Q: If the computer you are using is a laptop that moves from one network to another, you can click the _____ tab and configure static IP address settings for a second network.
- General Configuration
- Alternate Configuration
- Secondary Configuration
- Fallback Configuration
A: Alternate Configuration

Q: Which utility starts looking for problems, applying solutions, and making suggestions when there is a problem with a network connection?
- My Network Places
- Device Manger
- Windows Network Diagnostics
- Control Panel
A: Windows Network Diagnostics

Q: What type of device can be used to block unwanted traffic initiated from the Internet and can also restrict Internet access from an internal network?
- hub
- switch
- firewall
- VPN
A: firewall

Q: What is used to identify a wireless access point?
- secure key
- MAC address
- Network ID
- SSID
A: SSID

Q: What is it called when a router is configured to open or close certain ports so they can or cannot be used.
- port triggering
- demilitarized zone (DMZ)
- port filtering
- port forwarding
A: port filtering

Q: What type of IP address should be configured on a wireless access point so that it can always be located by the devices that it serves?
- static IP address
- dynamic IP address
- private IP address
- default IP address
A: static IP address

Q: Which of the following are types of unicast IPv6 addresses? (Choose all that apply).
- global
- anycast
- multicast
- link-local
A: global; link-local

Q: Which wireless networking radio frequency yields faster speeds but offers shorter range?
- 2.4 GHz
- 5 GHz
- 7 GHz
- 11 GHz
A: 5 GHz

Q: Which of the following are functions that a SOHO router might perform besides the normal duty of routing packets between networks? (Choose all that apply).
- directory server
- firewall
- wireless access point
- Email server
A: firewall; wireless access point

Q: Which of the following are levels of network communication discussed in this chapter? (Choose all that apply).
- Hardware
- Application
- Protocol
- Operating System
A: Hardware; Application; Operating System

Q: Which of the following are some changes that might need to be made to a SOHO router’s initial configuration? (Choose all that apply).
- Change the router password
- Enable all ports for port forwarding
- Change the SSID
- Configure routing protocols
A: Change the router password; Change the SSID

Q: The Telnet protocol encrypts transmitted data, which therefore cannot be read by others on the network.
- true
- false
A: false

Q: When using static IP addressing, software automatically configures the network connection on each device.
- true
- false
A: false

Q: Wireless networks are either public, unsecured hotspots or private, secured hotspots.
- true
- false
A: true

Q: When connecting to a private and secured wireless access point, you must provide the information that proves you have the right to use the network.
- true
- false
A: true

Q: On a SOHO network, a router is the gateway to the Internet.
- true
- false
A: true

Q: What is the name of a 32-bit or 128-bit number that is assigned to a network connection?
- port number
- protocol number
- IP address
- IP version
A: IP address

Q: How are IP addresses available to the Internet classified?
- public
- private
- non-routable
- standard
A: public

Q: Which type of IP address is configured by a server when a device first initiates a connection to the network?
- default
- dynamic
- static
- configured
A: dynamic

Q: Which is used to identify the network portion and the host portion of an IP address?
- dynamic address
- DHCP address
- default gateway
- subnet mask
A: subnet mask

Q: Which command can be used to display TCP/IP configuration information and refresh the IP address?
- msconfig
- netstat
- ipconfig
- netcfg32
A: ipconfig

Q: Using a ______________, packets are delivered to a single node on a network.
- anycast address
- default gateway address
- multicast address
- unicast address
A: unicast address

Q: Which protocol makes a connection, checks whether the data is received, and resends it if it is not?
- TCP
- UDP
- IP
- DNS
A: TCP

Q: Which of the following is a good practice when working with a customer on site?
- if a customer has a document on the screen, it’s okay to read it
- limit use of your cell phone to work-related calls
- since you are there to help, it’s okay to use the customer’s phone for important calls
- inform the user that if you have to leave while they make a phone call, they will have to pay more
A: limit use of your cell phone to work-related calls

Q: Which of the following is defined as a record of a call for help with a computer problem?
- token tracker
- online help database
- expert system
- ticket
A: ticket