Title: Quiz 5
Course: CTS1131 Hardware Configuration > Section: Module 5 – Hardware Troubleshooting

Q: When the _____________ battery fails, the BIOS loses its time and date settings.
A: CMOS

Q: Startup BIOS communicates ______________ errors as a series of beeps before it tests video.
A: POST

Q: What is the purpose of a zero-fill utility?
- completely wipes a hard drive clean
- removes dangerous charges from a CRT
- ensures that RAM doesn’t retain data
- provides a safe environment to dispose of equipment
A: completely wipes a hard drive clean

Q: Which of the following protects your computer from brownouts or sags?
- degaussing
- GPU
- surge protector
- UPS
A: UPS

Q: If BIOS cannot access a drive in a ___________ array, use the firmware utility to check the status of each disk in the array.
A: RAID

Q: An error message that reads “CMOS ___________ bad” can indicate that CMOS RAM is corrupted.
A: checksum

Q: ___________________ causes the CPU to run faster than normal and can cause the CPU to overheat.
A: Overclocking

Q: What are some of the possible causes of intermittent device failures?

Q: What are POST code beeps and how should you respond to them?

Q: What causes a BSOD and how should you begin the troubleshooting process?

Q: What are three questions you might want to ask a user when he brings a computer problem to you?

Q: What is the meaning of the message “Missing BOOTMGR”?

Q: What are three things you can do to solve an overheating problem?

Q: List two symptoms of a system that might be overheating.

Q: List three possibly symptoms of a problem with the electrical system.

Q: What can be the result of a missing standoff?
- a short on the motherboard
- the computer boots, but can’t connect to the network
- data is deleted from the hard drive
- you see lines on the video monitor
A: a short on the motherboard

Q: If you suspect your system is overheating, how can you determine the CPU temperature?
- in Windows, go to System Information
- the CPU has a temperature display screen
- press a room thermometer on the top of the CPU
- go into BIOS setup and find the CPU screen
A: go into BIOS setup and find the CPU screen

Q: Which of the following is NOT a possible symptom of a problem with the electrical system?
- there are no indicator lights
- error codes or beeps come and go during booting
- you see events in event viewer
- the PC powers down unexpectedly
A: you see events in event viewer

Q: Which of the following is an indication that an inadequate power supply is the source of an intermittent problem?
- the power supply whines when you first turn on the system
- you don’t see any indicator lights or fans spinning
- BIOS loses its date and time settings
- the system tries to boot from the wrong device
A: the power supply whines when you first turn on the system

Q: If you see an error message that reads “Processor thermal trip error”, what is the likely problem?
- the power supply is inadequate
- the processor has overheated
- the processor has failed
- a memory module might be bad
A: the processor has overheated