Title: Module 14 Introduction
Course: CNT 2001 Computer Networks & Communications > Section: Module 14 Network Troubleshooting

Introduction

Inevitably, networks are going to require maintenance, and sometimes networks will fail outright. We will examine the troubleshooting process and the management process of problem resolution. We will examine the tools that are used to manage networks and we will review common network operational problems and issues.

Learning Objectives:

- Discuss the importance of documenting what you do while troubleshooting.
- Describe some different stages of the troubleshooting process.
- Explain how to identify symptoms and problems.
- How to determine what area of a network a problem affects.
- Explain how to establish the most probable cause of a problem.
- Explain how to test and implement a solution.
- Employ some Windows and Linux command-line tools that are useful for troubleshooting a network.
- List some hardware tools that are useful for network troubleshooting.
- Describe some basic actions to take while troubleshooting.
- About some advanced actions you can take while troubleshooting.
- Compare some common physical connectivity and logical connectivity issues you may encounter in networks.
- Discuss some issues that should normally be escalated.
- Describe some common wireless issues you may encounter are.

Readings and Resources

Textbook: Network Troubleshooting (Lesson 12)