Title: M3 - Malcolm Baldridge Quality Award
Course: Open PRO230 Quality in Process Technology > Section: MODULE 3: Systems of Management, Quality Reliability Planning, "Lean," & the Cost of Quality

As explained on pp. 198-199 of your course text Process Quality, The Malcolm Baldridge National Quality Award (or the “Baldridge Award”) may be given to an organization possessing role-model management systems and a culture committed  to “Kaizen” (continuous improvement”).  The most often awarded dimensions of continuous improvement excellence include product and service delivery, operational efficiency/effectiveness, and engagement or response to customer and stakeholder needs.

Action Required

Poudre Valley Hospital (just outside of Ft. Collins Colorado) recently received The Malcolm Baldridge Quality Award.  The video below explains the quality dimensions which warranted the reception of the award for the hospital’s commitment  to total quality management.  After reading the text’s overview of the Malcolm Baldridge National Quality Award, watch the video below, move on to the discussion area and respond to the questions.

https://www.youtube.com/watch?v=kHWDc7D9G-E