Title: Module 2 Overview
Course: Open PRO230 Quality in Process Technology > Section: MODULE 2: "Kaizen" Quality, Team Building & Team Project Overview

Itinerary | Module Overview & Learning Objectives
ONLINE

1. In order to achieve those learning objectives to the right, you will have to take action! For this module, you should:
2. First read, watch or listen to the mini-lectures.
3. Next Read the chapters assigned for this mod
4. Participate in the Questions for Discussion forum as outlined on your Course Schedule and also within the forum.
5. Complete the Assignments for the mod.
6. Finally complete the Assess Yourself for this mod.
By the end of this module, you will be able to:

1. Describe the history of the quality movement in the United States.

2.  Compare and contrast the different philosophies of Deming, Juran, and Crosby.

3.  List several of the key tools in the "quality toolbox," as well as explain why there are so many tools and the value of each.

4.  Identify quality concepts employed in the process industries today.

5.  List and explain the types of teams in which process technicians will be expected to participate.

6.  Define and describe the stages of team development

7. Explain the purpose of quality tools such as Gantt charts and agenda setting

8.  Describe the key components of good team etiquette.

9. Describe constructive methods to resolve team conflicts

10.  Explain the organization and layout of the course text with a focus on how each major topics fits within the overall quality industry.