Title: M2 - Van Der Wiele et all 2000
Course: Open PRO230 Quality in Process Technology > Section: MODULE 2: "Kaizen" Quality, Team Building & Team Project Overview

Quality award models, such as the Malcolm Baldrige National Quality Award, have stimulated considerable interest in quality management and provided guidelines for organizations seeking to introduce quality management. The notion of self-assessment has been adopted by companies throughout the world as a mechanism for guiding the development of such quality activities. This involves regular and systematic reviews of an organization’s activities and performance against a quality model, usually based on an award, culminating in planned improvement actions.

In this paper Van Der Wiele et al 2000 discusses the self-assessment practices of U.S. companies based on a questionnaire survey. A range of issues is discussed including why self-assessment was introduced, how it is used, and outcomes—including the impact on organizational performance. The survey data suggest that self-assessment is linked to better-performing companies. The data also highlight some of the self-assessment practices that are used by organizations in their quest to put meaning to quality.

Read the article at this link  Van Der Wiele et al 2000 paying special attention to pages 1-10.