Title: M2 - Self-Assessment Practices Amongst Firms
Course: Open PRO230 Quality in Process Technology > Section: MODULE 2: "Kaizen" Quality, Team Building & Team Project Overview

Action Required

Review  Phil  Crosby’s  Management  Maturity  Grid  which you now know is  used as  a  differentiators  for  self‐assessment practices  amongst  firms..    Based  on  your  reading  of  this  grid  and  your  understanding  of  Van  Der  Wiele  et al. (2000), address two questions:

First post: In your view, where  in  an  organization's  movement  from  uncertainty  to certainty  ( see the  grid)  would  self‐assessment  be  most  crucial?  Supplement  your response  to  this  question  with  independent  research  on Phil Crosby and/or  his  maturity  matrix.  Use the library databases for articles and cite your work in MLA format.

Response to Peer: On another day, respond to your peer by...