Title: Module 1 Overview
Course: Open PRO230 Quality in Process Technology > Section: MODULE 1: Getting Started in Process Quality

Itinerary | Module Overview & Learning Objectives
FACE 2 FACE

- Pre-course Assessment
- Group Project Overview
- Assignment of Teams

ONLINE

In order to achieve those learning objectives to the right, you will have to take action! For this module, you should:
1. First read, watch or listen to the mini-lectures in Canvas
2. Next Read the chapters assigned for this mod
3. Complete the Getting Started activities.
4. Participate in the discussion forum as outlined within
5. Complete the Assess Yourself for this mod.
By the end of this module, you should have:

1. learned to navigate Canvas
2. interacted with your classmates online
3. learned how to achieve success in this course
  1. Define quality.
  2. Trace the rebirth of quality in the United States.
  3. Outline Deming’s philosophy of quality.
  4. Outline Juran’s philosophy of quality.
  5. Outline Crosby’s philosophy of quality.
  6. Discuss other quality gurus (e.g., Shewhart, Taguchi) and their philosophies of quality.
  7. Discuss quality programs significant to the process industry today: ISO 9000 and Six Sigma.
  8. Explain the purpose and benefits of ISO 9000 certification.
  9. Explain what policies and procedures must be in place in order for a manufacturing facility to receive ISO 9000 certification; i.e., procedures, audits, and record keeping.