Title: Module Overview-2
Course: Open PRO220 Operations > Section: Module 2: Quality as a Competitive Tool, Process Economics & Communication

Module Overview: | Module Learning Objectives
Face-2 Face Class

- Chapters 4, 5, & 6
- Lab

Online

For this module, you should:
1. First read, watch or listen to the videos.
2. Download the PDF take notes and write questions for the classroom.
3. Next Read the Chapters assigned for this module
4. Answer and submit the questions in the Review Questions.
By the end of this module you will be able to:

Chapter 4

- Explain why quality is not only the job of the plant’s quality department.
- Discuss how a worker can become involved in quality.
- Explain the importance of employee empowerment.
- List the costs of quality.
- Discuss why control charts are an important quality tool.
- Explain what is meant by the statement “Quality is a function of the process.”

Chapter 5

- Explain how productivity affects the productivity of a process unit.
- Explain why it is important that technicians understand the economics of their unit.
- Explain how excess air in a furnace wastes fuel.
- Discuss several ways to increase boiler efficiency.
- Describe the characteristics of a productive technician.
- List several ways steam can be wasted on a process unit.
- Discuss why it is important for a process unit to avoid heat losses.
- Calculate the heat loss from uninsulated piping.

Chapter 6

- Discuss some problems that hinder good communications.
- Describe the importance of feedback in oral communication.
- Describe the various written communication documents used by process technicians.
- Discuss some of the ways that nonverbal communications are possible.
- Explain why good communications is important in the chemical process industry.
- Write a clear and concise operating procedure.
- List several important guidelines for writing procedures.
- Explain the importance of procedure validation.