Title: Competency Assessment: (U2 M2) Bad News and Apologies
Course: SkillsCom_DEV PBM 110 17.0 > Section: Unit 2 Module 2- Delivering Bad News & Apologies

Scenario:

You are a business manager responsible for reviewing new products or services and making the investment decisions as to which you move forward.  Last week you listened to five different business representatives' pitches about a product or service.  You are only able to purchase or invest in one.

Assignment:

1. Write a letter to the four representatives who were not chosen, informing them of your decision.

- You should direct your letter to a specific recipient (a person, people, or a business or organization), and it should be clear what happened (background), what the bad news is, and the reason(s) for delivering it.

2. Be sure to include the following:

- A sincere greeting that does not relate to the bad news. If you open with the bad news, you may lose your reader immediately.
- Explanation of the circumstances that led to the bad news. Bad news is harder to accept when it does not make sense. Explain as much as possible/appropriate.
- Deliver the bad news with an apology if appropriate.
- Immediately after the bad news, include a statement that fosters goodwill. If possible, offer a compromise.

3. Submit the letters for grading.