Title: Reading: (U2 M2) Bad News & Apologies
Course: SkillsCom_DEV PBM 110 17.0 > Section: Unit 2 Module 2- Delivering Bad News & Apologies

Read the following articles to learn about the appropriate way to deliver bad news and apologies in the workplace.  Keep in mind that one of the course outcomes is for you to learn how to communicate effectively in customer service situations and with vendors.

Delivering Bad News | MindTools (Webpage)

The 10 Commandments for Delivering Bad News | Forbes.com (Webpage)

7 Tips on How to Apologize in the Business World | CBS Interactive Inc. (Webpage)