Title: Module 2 Introduction: (U2 M2)
Course: SkillsCom_DEV PBM 110 17.0 > Section: Unit 2 Module 2- Delivering Bad News & Apologies

Working in a business setting, it is unavoidable that at some point you will be responsible for delivering bad news or apologizing to a customer.  In addition, you will probably be in a position where you either have to receive or give criticism. In these sensitive situations, your delivery can make or break the outcome. This Module will teach you the proper way to deliver bad news professionally, or apologize, or give/receive criticism.  This is all part of the business process. Please review the following video.