Title: Lecture Materials: (CU3 M1) Telephone Etiquette and Associated Documentation
Course: SkillsCom CMA 111 16.0 > Section: Credit Unit 3 Module 1

- TELEPHONE TECHNIQUES
- TELEPHONE ETIQUETTE

Coding and reimbursement specialists often times need to communicate with others regarding medical records.  Knowing how to use the telephone efficiently and effectively is a great skill.

Please review the following instructor created content. It can be viewed as either a Prezi presentation (audio can be turned off or on) or as a PowerPoint presentation: Telephone Skills for the Coding and Reimbursement Specialist. (PPT)

If the Prezi does not appear, check to see if a pop up blocker is keeping you from viewing it. Typically, it appears as a shield in the right hand corner by the close button (red "x"). Click on the shield, click on "Load unsafe scripts", click on "Done", and the Prezi will appear.
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The following presentation explains the concept of medical necessity, a foundational concept of medical coding. Mouse over the presentation to view navigation controls.

Please review the following instructor created content. It can be viewed as either an emaze presentation or as a transcript: Telephone Etiquette (Google Doc)