Title: Lecture Materials: (CU3 M2) Dealing with Angry Patients
Course: SkillsCom CMA 111 16.0 > Section: Credit Unit 3 Module 2

- ANGRY PATIENTS PRESENTATION
- COMPLAINING CUSTOMERS PRESENTATION

Medical coding and billing often requires us to deal with individuals who are angry or upset.  Learning what to expect from this situation in advance helps it to flow smoothly for you and the patient.

Please review the following instructor created content. It can be viewed as either a Prezi presentation (audio can be turned off or on) or as a PowerPoint presentation: Dealing with Angry Patients. (PPT)

If the Prezi does not appear, check to see if a pop up blocker is keeping you from viewing it. Typically, it appears as a shield in the right hand corner by the close button (red "x"). Click on the shield, click on "Load unsafe scripts", click on "Done", and the Prezi will appear.
Prezi Help

Please review the following instructor created content. It can be viewed as either an emaze presentation or as a transcript: Complaining Customers. (Google Doc)