Title: Module 1 Introduction: (CU3 M1) Telephone Etiquette and Documentation
Course: SkillsCom CMA 111 16.0 > Section: Credit Unit 3 Module 1

Telephone and direct messages are additional documentation that should occur in the patient's medical chart. There is a specific protocol for documenting these telephone and direct messages and what the documentation should contain.

Module Outcomes:

- Demonstrate proper telephone techniques.
- List the information that should be taken from telephone and direct messages.