Title: Competency Assessment: (CU1 M1) Identify Styles and Types of Verbal Communication
Course: SkillsCom CMA 110 15.2 > Section: Credit Unit 1 Module 1

You have been hired to make phone calls to patients regarding their "satisfaction" with their recent doctor's visit. Utilize the information you have learned so far to complete the assessment.

Follow the directions found in this document: Identify styles and types of verbal communication. (Google Doc)

You will submit a total of three things:

1. A media recording of your role play
2. A copy of your role play script
3. Your answers to the four follow-up questions

NOTE: If you are unable to complete this assessment due to an availability of a "mock patient", please contact your Navigator to explore other options.

- Instructions for submitting video: Record/Upload Media (Google Doc)

- It is the expectation that you will comply with APA style writing.  Additional information on this style of writing can be found at Purdue Online Writing (Webpage).