Title: SkillsCom CMA 110 15.2

CMA 110 - Introduction to Medical Office Communications
Credit Unit 1 Module 1
  Module 1 Introduction: (CU1 M1) Effective Business Communication
  Reading: (CU1 M1) Effective Business Communication
  Lecture Material: (CU1 M1) Styles and Types of Verbal Communication
  Competency Assessment: (CU1 M1) Identify Styles and Types of Verbal Communication
  Competency Assessment: (CU1 M1) ANSWER KEY Identify Styles and Types of Verbal Communication
  Congratulations! (CU1 M1)
Credit Unit 1 Module 2
  Module 2 Introduction: (CU1 M2) Delivering Your Message
  Reading: (CU1 M2) Delivering Your Message
  Lecture Material: (CU1 M2) The Sender/Receiver Process
  Competency Assessment: (CU1 M2) Recognize the Elements of Oral Communication Using a Sender-Receiver Process
  Competency Assessment: (CU1 M2) ANSWER KEY Recognize the Elements of Oral Communication
  Lecture Materials: (CU1 M2) Recognize Communication Barriers
  Lecture Materials: (CU1 M2) Overcoming Communication Barriers
  Congratulations! (CU1 M2)
Credit Unit 1 Module 3
  Module 3 Introduction: (CU1 M3) Understanding Your Audience
  Reading: (CU1 M3) Understanding Your Audience
  Lecture Materials: (CU1 M3) Applying Active Listening Skills
  Competency Assessment: (CU1 M3) Apply Active Listening Skills
  Competency Assessment: (CU1 M3) ANSWER KEY Applying Active Listening Skills
  Lecture Materials: (CU1 M3) Cultural Competence
  Congratulations! (CU1 M3)
Credit Unit 1 Module 4
  Module 4 Introduction: (CU1 M4) Nonverbal Delivery
  Reading: (CU1 M4) Nonverbal Delivery
  Lecture Materials: (CU1 M4) Nonverbal Communications
  Lecture Materials: (CU1 M4) Body Language & Boundaries
  Competency Assessment: (CU1 M4) Nonverbal and Territorial Communication
  Lecture Materials: (CU1 M4) Personal Boundaries when Communicating
  Competency Assessment: (CU1 M4) Recognize and Protect Personal Boundaries in Communicating with Others
  Competency Assessment: (CU1 M4) ANSWER KEY Recognize and Protect
  Lecture Materials: (CU1 M4) How Personal Appearance Affects Anticipated Responses
  Video: (CU1 M4) Smile
  Competency Assessment: (CU1 M4) Demonstrate Awareness of How An Individual's Personal Appearance Affects Anticipated Responses
  Congratulations! (CU1 M4)
Credit Unit 2 Module 1
  Module 1 Introduction: (CU2 M1) Effective Healthcare Business Writing
  Reading: (CU2 M1) Effective Healthcare Business Writing
  Activity: (CU2 M1) Most Common Grammatical Errors
  Lecture Materials: (CU2 M1) Subjective vs. Objective Information
  Competency Assessment: (CU2 M1) Differentiate Between Subjective and Objective Information
  Lecture Materials: (CU2 M1) Reporting Relevant Information Succinctly and Accurately
  Lecture Materials: (CU2 M1) Obtaining A Patient History: Reflection, Restatement and Clarification
  Competency Assessment: (CU2 M1) Use Reflection, Restatement and Clarification Techniques to Obtain a Patient History
  Congratulations! (CU2 M1)
Credit Unit 2 Module 2
  Module 2 Introduction: (CU2 M2) Healthcare Business in Action
  Reading: (CU2 M2) Healthcare Business in Action
  Lecture Materials: (CU2 M2) The Elements of Fundamental Writing
  Competency Assessment: (CU2 M2) Recognize Elements of Fundamental Writing Skills - Memo
  Lecture Materials: (CU2 M2) Compose Professional/Business Letters
  Competency Assessment: (CU2 M2) Compose Professional/Business Letters - Letters
  Competency Assessment: (CU2 M2) ANSWER KEY Compose Business Letters
  Congratulations! (CU2 M2)
Credit Unit 3 Module 1
  Activity: Random Acts of Kindness
  Module 1 Introduction: (CU3 M1) Intrapersonal and Interpersonal Business Communication
  Reading: (CU3 M1) Intrapersonal and Interpersonal Business Communication
  Lecture Materials: (CU3 M1) Demonstrate Empathy When Communicating With Others
  Lecture Materials: (CU3 M1) Advocate on Behalf of Patients
  Competency Assessment: (CU3 M1) Empathy and Advocation
  Congratulations! (CU3 M1)
Credit Unit 3 Module 2
  Module 2 Introduction: (CU3 M2) Negative News and Crisis Communication
  Reading: (CU3 M2) Negative News and Crisis Communication
  Lecture Materials: (CU3 M2) Analyze Communications in Providing Appropriate Responses/Feedback
  Competency Assessment: (CU3 M2) Analyze Communications in Providing Appropriate Responses/Feedback - Patient Feedback
  Lecture Materials: (CU3 M2) Constructive Criticism
  Lecture Materials: (CU3 M2) Coping Mechanisms
  Competency Assessment: (CU3 M2) Differentiate Between Adaptive and Nonadaptive Coping Mechanisms
  Congratulations! (CU3 M2)
Credit Unit 3 Module 3
  Module 3 Introduction: (CU3 M3) Intercultural Communication
  Reading: (CU3 M3) Intercultural Communication
  Lecture Materials: (CU3 M3) Demonstrate Respect for Diversity
  Competency Assessment: (CU3 M3) Demonstrate Respect for Diversity
  Lecture Materials: (CU3 M3) Generational Respect
  Lecture Materials: (CU3 M3) Use Language/Verbal Skills that Enhance A Patients Understanding
  Competency Assessment: (CU3 M3) Understanding Patients
  Lecture Materials: (CU3 M3) Demonstrate Sensitivity Appropriate to the Message Being Delivered
  Competency Assessment: (CU3 M3) Demonstrate Sensitivity Appropriate to the Message Being Delivered
  Congratulations! (CU3 M3)
Credit Unit 3 Module 4
  Module 4 Introduction: (CU3 M4) Group Communication, Teamwork, and Leadership
  Reading: (CU3 M4) Group Communication, Teamwork, and Leadership
  Lecture Materials: (CU3 M4) Assertiveness In Effective Professional Communication
  Competency Assessment: (CU3 M4) Discuss the Role of Assertiveness in Effective Professional Communication
  Congratulations! (CU3 M4)
END of Course CMA 110
  End of Course