Title: Module 2 Introduction: (CU3 M2) Negative News and Crisis Communication
Course: SkillsCom CMA 110 15.2 > Section: Credit Unit 3 Module 2

Congratulations, you have completed the second Module and now you are ready to add to the knowledge you have gained. Great job!

Having learned of the importance of workplace interpersonal relationships, you will continue to learn about another important piece of effective healthcare business communications: analyzing and preparing negative news and crisis communications.

Course Outcomes:

- Use language/verbal skills that enable patients' understanding.
- Apply active listening skills.