Title: Module 2 Introduction: (CU2 M2)
Course: SkillsCom BA 285 15.0 > Section: Credit Unit 2 Module 2

Attitudes are shaped by the interaction of situations, experiences and values. Attitudes are learned, and carried into the work environment. This chapter examines how attitudes are formed and how they affect our perceptions and our actions in relationship to ethics. Next, the chapter discusses emotions – the mental states that typically include feelings, physiological changes, and the inclination to act. Finally, a model of ethical behavior is presented, and factors affecting ethical behavior are discussed.

Module Outcomes:

- Explain the ABC model of an attitude.
- Describe how attitudes are formed.
- Identify sources of job satisfaction and commitment and suggest tips for managers to help build these two attitudes among their employees.
- Distinguish between organizational citizenship and workplace deviance behaviors.
- Identify the characteristics of the source, target, and message that affect persuasion.
- Discuss the definition and importance of emotions at work.
- Justify the importance of emotional contagion at work.
- Contrast the effects of individual and organizational influences on ethical behavior.
- Discuss how value systems, locus of control, Machiavellianism, and cognitive moral development influence ethical behavior.