Title: Module 1 Introduction: (CU3 M1)
Course: SkillsCom BA 285 15.0 > Section: Credit Unit 3 Module 1

This Module deals with the interpersonal and technological dimensions of communication in organizations. Communication is a skill that can be improved through reflective listening. In five keys to effective supervisory communication are presented, along with five barriers to communication. Finally, the chapter discusses defensive and non-defensive communication, nonverbal communication, and the latest technologies for information management in organizations.

Module Outcomes:

- Understand the roles of the communicator, the receiver, perceptual screens, and the message in interpersonal communication.
- Practice good reflective listening skills.
- Describe the five communication skills of effective supervisors.
- Explain five communication barriers and gateways through them.
- Distinguish between civility and incivility, defensive and nondefensive communication.
- Explain positive, healthy communication.
- Describe Information Communication Technology (ICT) used by managers.