Title: 3.4 - Information and Support Overview
Course: Introduction to Mission Critical > Section: Introduction to Mission Critical

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Information and Support

IT Information and Support is a field that involves operating system software, application software, system optimization, system configuration, personal computer hardware, and the ability to troubleshoot and repair. Many who specialize in information and support are called Support Specialists. The knowledge required to be a Support Specialist can be quite varied, from general computer concepts, system designs, the basics of networking, to security. Job titles in the field can include: IT Support Technician, IT Technical Support, System Support Representative, and Helpdesk Technician.