Title: Class Outline 5
Course: KVCC_BUS205 > Section: Class Outlines

1.      Information Gather Techniques

a.      Interviewing users and other stakeholders

b.      Distributing and collecting questionnaires

c.      Reviewing inputs, outputs, and documentation

d.      Researching Vendor solutions

e.      Collecting active user comments and suggestions

2.      Interviewing

a.      Prepare detailed questions

i.           Question Themes

1.      What are the business operations and processes?

2.      How should those operations be performed?

3.      What information is needed to perform those operations?

ii.           Question Types

1.      Open-ended questions

2.      Closed-ended questions

b.      Meet with individuals or groups of users

i.           Preparing for the interview

ii.           Conducting the Interview

c.      Obtain and discuss answers to the questions

d.      Document the answers

e.      Follow up as needed in future meetings or interview

3.      Questionnaires

a.      When useful

b.      When not useful

4.      Inputs, Outputs, and Procedures

a.      Industry professional organizations

b.      Other companies

c.      Trade journals/magazines

d.      Current internal documents

5.      Observe and document business processes

a.      Different levels

6.      Research Vendor Solutions

a.      Positive

i.           Generation of new ideas

ii.           Seeing what is cutting edge

iii.           Cheaper to adopt a premade solution if it fits

b.      Negative

i.           Companies can often jump at the first piece of software

7.      Collective Active User Comments and suggestions

a.      Iterative natures mean constant testing and feedback loops

8.      Modeling

a.      Textual Models

i.           Memos

ii.           Reports

iii.           Lists

b.      Graphical Models

i.           Use case

ii.           Activity

iii.           Class

c.      Mathematical Models

i.           Description of nonfunctional requirements example network throughput

9.      UML - Unified Modeling Language

10.  Workflows

a.      Activity diagrams

i.           Synchronization bar

ii.           Swimlane

iii.         Differences from BPM

Attached Files: | - KVCC BUS205_BusSysAnalysis_Outline 5(1).pdf